Terms of service

Last updated: October 13, 2026

These terms apply when you use the AA Computer Help website or our services. By booking, buying or using our services, you agree to them. If you have a question about anything here, please call us at 203-516-9886 before you book.

1. Who we are

AA Computer Help LLC, 430 New Park Ave, West Hartford, CT, serving Greater Hartford. We are open 7am to 11pm, 7 days a week.

2. Our services

We offer computer and laptop repair, Mac repair, virus removal, tech help and support plans, smart home, camera and TV mounting installation, and technology services for businesses. We work in your home or office, remotely over the internet, or on devices mailed to us. What we will do for you, and the price, is agreed with you before we start.

3. Booking appointments

• You can book online or by phone. Your booking is confirmed when we send you a confirmation.
• In-home visits need a $25 deposit to hold your time. Your booking stays pending until the deposit is paid.
• Remote sessions and business consults do not need a deposit.
• If you need to cancel or move your appointment, please contact us as early as you can. For questions about a deposit, please contact us. Our services are not refundable once performed. See our Refund and returns policy.

4. Prices and payment

• Our prices are shown on our Pricing page, or we will give you a quote before we start. Smart home, camera and TV mounting work is quoted after a free estimate.
• Payment is due when the work is finished, unless we agree otherwise in writing.
• We accept online payments by card and PayPal through our secure checkout. We can also take payment by phone or send you an invoice.

5. Support plans

• Our support plans are listed on our Pricing page. Each plan shows what is included and how often it is billed.
• Plans renew automatically at the end of each billing period until you cancel.
• You can cancel at any time from your customer account or by contacting us. Cancelling stops future payments. We do not refund payments for billing periods that have already started or ended.

6. Your responsibilities

• Back up your data. Please back up your files before any repair. We take care with your data, but repairs can carry a risk of data loss, and we are not responsible for lost data.
• Tell us honestly what is wrong and anything that may affect the repair.
• Only ask us to work on devices and software that you own or are allowed to have repaired.
• Give us the access we need to do the work. You may want to change any passwords you shared once the job is done.

7. Remote support

We only connect to your computer when you ask us to and give permission. You can watch the session and end it at any time. We only access what we need to fix the problem.

8. Mail-in repairs

• Fill out our mail-in form and include a copy in the package. We recommend shipping with insurance and tracking.
• When your device arrives, we inspect it and contact you to confirm the repair and the price before we do the work.
• Once we receive payment, we send your device back within 7 business days, unless we agree otherwise.

9. Our guarantee

Our repair work is covered by a 30-day workmanship guarantee from the date the job is finished. It covers the repair we did. It does not cover new or unrelated problems, damage caused after the repair, or work done by someone else. Parts and products made by other companies are covered by their manufacturer’s warranty.

10. Limits on our responsibility

We do our work with care. To the extent the law allows, we are not responsible for indirect losses, such as lost data, lost profits or business interruption. Nothing in these terms limits any rights you have under Connecticut or U.S. law that cannot be limited.

11. Privacy

We keep information we see while working on your device confidential. How we handle your personal information is explained in our Privacy policy.

12. Our website and chat assistant

We try to keep the information on our website accurate, but it is general information, not advice for your specific situation. The chat assistant is an AI that answers general questions. It may make mistakes, and it cannot book, quote or approve work on our behalf. Please confirm anything important with us by phone or email.

13. Refusing or ending service

We may refuse or stop a service if a request is unsafe or unlawful, or if a customer is abusive or breaks these terms.

14. Governing law

These terms are governed by the laws of the State of Connecticut and the United States. Any disputes will be handled by the courts of Connecticut.

15. Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. The terms in place when you book apply to that booking.

Contact us

AA Computer Help LLC
430 New Park Ave, West Hartford, CT
203-516-9886
support@aacomputerhelp.com