Privacy policy

Last updated: October 13, 2026

This policy explains what information AA Computer Help LLC (“we”, “us”) collects when you use our website or our services, why we collect it, who we share it with, and the choices you have. We have tried to keep it short and in plain English. If anything is unclear, call us at 203-340-4198 or email support@aacomputerhelp.com.

Who we are

AA Computer Help LLC, 430 New Park Ave, West Hartford, CT. We provide computer repair, tech support, smart home and business technology services across Greater Hartford. We are open 7am to 11pm, 7 days a week.

Information we collect

We only collect what we need to help you.

• When you book an appointment: your name, email, phone number, the service you chose, the date and time, your address (for in-home visits) and a description of the problem.
• When you contact us, ask for a call back or send in a mail-in form: your name, email, phone number, address and the details you type in, such as your device’s serial number.
• When you pay: your name, email, what you bought and the amount. Your card or PayPal details are entered directly with our payment processors (see below). We do not see or store your full card number.
• When you have a customer account: your login details, orders and any support plan you have.
• When you use our chat assistant: the messages you type. See “Our chat assistant” below.
• When we work on your device: we may see files on it while we fix it. We only look at what we need to do the repair.
• When you visit the website: basic technical information, such as your IP address, browser type, device type and the pages you visit.

How we use your information

• To schedule, confirm and carry out your service.
• To send you emails about your booking, such as a confirmation, a reminder the day before your appointment and, after the job is done, a request for a review.
• To take payments, including the $25 deposit for in-home visits and support plan payments.
• To answer your questions and call you back when you ask us to.
• To keep the website secure, stop spam and abuse, and understand how the site is used so we can improve it.
• To meet our legal and accounting obligations.

We do not sell your personal information. We do not send marketing emails unless you have agreed to receive them, and you can opt out at any time.

Our chat assistant

The “Ask us anything” chat on our website is an AI assistant, not a person. It answers general questions about our services. Your messages are sent to Anthropic, the company that provides the AI, so it can write a reply. Please do not type passwords, card numbers or other sensitive information into the chat. Your conversation is kept in your browser until you close the tab. If you ask for a call back, the name, phone number and message you give are emailed to our team.

Remote support

We only connect to your computer remotely when you ask us to and give permission. You can watch what we do and end the session at any time.

Who we share information with

We share information only with companies that help us run our business, and only what they need to do their job:

• Stripe and PayPal process card and PayPal payments. SureCart runs our online checkout, orders and customer accounts.
• Anthropic processes chat assistant messages.
• Google: Google Analytics measures how the website is used, and Google Search Console helps us see how the site appears in search. Our reviews section shows Google reviews through Trustindex.
• Email delivery services send our booking, reminder and form emails.
• Our website host stores the website, including bookings and form entries, and WPMU DEV keeps secure backups of it.

We may also share information if the law requires it, or to protect our rights, our customers or the public.

Cookies

Cookies are small files your browser saves. We use them to:

• keep the checkout and your customer account working (SureCart and Stripe);
• measure visits with Google Analytics;
• remember your settings in the accessibility tool;
• keep you logged in if you have an account.

You can block or delete cookies in your browser settings. Some parts of the site, such as checkout, may not work without them.

How long we keep information

We keep booking, service and payment records for as long as we need them to support you and to meet tax and accounting rules. Chat messages are not saved on our website. If you would like us to delete your information, contact us and we will delete what we are not required by law to keep.

Keeping your information safe

Our website uses a secure (https) connection, payments are handled by Stripe and PayPal, and access to customer records is limited to our team. No system is perfectly secure, but we take reasonable steps to protect your information.

Your choices

• Ask us for a copy of the information we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to delete your information.
• Opt out of any marketing emails.

To do any of these, email support@aacomputerhelp.com or call 203-340-4198.

Text messages

If you give us your phone number, we use it only to contact you about your service. We do not sell or share your phone number with third parties for their marketing.

Children

Our website is not meant for children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact us

AA Computer Help LLC
430 New Park Ave, West Hartford, CT
203-340-4198
support@aacomputerhelp.com