M - S: 9:00am - 7:00pm

203-340-4198

Refund and Returns Policy

Thank you for choosing AA Computer Help for your computer repair needs. Our Refund Policy is designed to ensure a fair and transparent process for our customers. Please read the following policy carefully.

Eligibility for Refund

a. Service Guarantee:

We strive to provide high-quality computer repair services. If you are dissatisfied with our services, you may be eligible for a refund under the following circumstances:

  1. Unresolved Issues: If the initial issue persists after our repair service.
  2. Incomplete Service: If we are unable to complete the agreed-upon repair.

b. Non-Eligibility:

Refunds will not be provided under the following circumstances:

  1. Customer-Induced Damage: If the issue arises from customer actions after the repair.
  2. Unauthorized Repairs: If third parties attempt repairs without our consent.

Requesting a Refund

To initiate a refund request, please follow these steps:

a. Contact Us:

Notify us of your concerns within [number of days] days of service completion. Contact us at [Your Contact Information].

b. Provide Information:

Clearly state the reasons for your dissatisfaction and provide relevant information, such as service details and any communication regarding the issue.

Refund Process

a. Evaluation:

Our team will review your request, considering the provided information and the terms outlined in this policy.

b. Decision:

We will notify you of the decision within [number of days] days. If eligible, we will process the refund within [number of days] days.

c. Refund Method:

Refunds will be issued using the same method as the original payment.

Exceptions

a. Partial Refunds:

In some cases, partial refunds may be offered based on the nature of the issue.

b. No-Show Policy:

If a scheduled appointment is missed without prior notice, a refund may not be applicable.

Changes to this Refund Policy

We reserve the right to update this Refund Policy. Please review it periodically for changes.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Sign In

User your credentials to sign in