Last updated: October 13, 2026
We want you to be happy with our work. This page explains our policy on refunds, and what we do instead if something is not right. If you have a question, call us at 203-440-6053 or email support@aacomputerhelp.com.
We do not offer refunds for services once they have been performed. This includes:
We always agree the work and the price with you before we start, so there are no surprises.
Instead of refunds, our repair work is covered by our 30-day workmanship guarantee. If the problem we repaired comes back within 30 days of the job being finished, contact us and we will fix it again at no extra charge.
The guarantee covers the repair we did. It does not cover new or unrelated problems, damage caused after the repair, or work done by someone else. Parts and products made by other companies are covered by their manufacturer’s warranty.
In-home visits need a $25 deposit to hold your appointment. If you have a question about a deposit, or need to cancel or move an appointment, please call 203-440-6053 or email support@aacomputerhelp.com as early as you can.
We do not sell physical products through our website, so there are no product returns. Everything sold on our website is a service or a support plan.
Please tell us. Call 203-440-6053 or email support@aacomputerhelp.com with your name, the date of the service and what is wrong. We are open 7am to 11pm, 7 days a week.
Nothing in this policy takes away any rights you have under Connecticut or U.S. law.
We may update this policy from time to time. The date at the top shows when it last changed. See also our Terms of service.
Call 203-440-6053 or email support@aacomputerhelp.com, 7am to 11pm, 7 days a week.
We'll never ask for passwords or card numbers in chat.
